Every Reeh product is sealed, quality-checked and tested. Because these are eye products, we can't accept returns for a change of mind. If something has gone wrong on our end, we'll make it right.
What's covered
We'll replace or refund your order if it arrives:
- Damaged product
- Defective product
- With an item missing
- With the wrong product or shade
What's not covered
We're unable to accept returns or offer refunds for:
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Shade preference, or a shade that looks different from how it appeared online. Colour can vary across screens, so please check the swatches on the website and on our instagram before ordering.
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Skin or eye reactions. Full ingredients are listed on our website and on every pack, we recommend you read them carefully before purchase. If you experience any discomfort, stop using the product and let us know.
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Products that have been opened, swatched or used.
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Claims raised after 24 hours of delivery, or without an unboxing video.
How to raise a claim
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Record your unboxing. Start recording before you open the sealed package. Keep the shipping label in frame, and continue until the product and the issue are clearly visible. Do not use or swatch the product unless asked to do so.
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Contact us within 24 hours of delivery. Email us on support@reehbeauty.com with:
- your order number
- batch number mentioned on the back of the pack
- the unboxing video
- clear photos of the product
We'll review your claim and respond within 48 hours.
You don't need to send the product back unless we ask you to.
How we'll resolve it
Once your claim is verified, you can choose one of the following:
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Exchange: a replacement of the same product and shade, shipped at no cost to you
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Store credit: the value of the item, added to your Reeh account and valid for 6 months
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Refund: to your original payment method for prepaid orders, or by UPI for Cash on Delivery orders
Exchanges are for the same product and shade only. We will notify you for what compensation is eligible based on your case.
Refund timelines
- Refunds are initiated within 2 business days of approval.
- Prepaid refunds reach your account within 5–7 business days, depending on your bank.
- UPI refunds for COD orders are processed within 5–7 business days of receiving your UPI details.
Please note
- Shipping and Cash on Delivery charges are non-refundable.
- Items bought during a sale are covered by this same policy.
- Please don't accept a package that looks opened or tampered with. If you've already accepted one, contact us within 24 hours with photos.
- We may decline claims that don't meet these terms, and we may restrict future orders where we see repeated misuse of this policy.
Contact us
- Mobile: +91 9594914973
- Email: support@reehbeauty.com
- Hours: Monday to Saturday, 10 AM – 5 PM IST, excluding Sundays and public holidays.
